Terms & Conditions

Cancellation Policy

Sport Massage / Pilates 1:1 Sessions:
– Sessions cancelled with 24-48 hours notice are non-refundable but can be rescheduled (for no charge) within 14 days of the original appointment (appointment availability permitting).
– Sessions cancelled with at least 48 hours notice are fully refundable; if any offer was applied to the purchase, then the refund given is minus any discount.

– Sessions cancelled with less than 24 hours notice are non-refundable

 

Pilates Group Classes:
Individually booked sessions cancelled with less than one week’s notice are non-refundable but can be rescheduled to another class (if at least 48 hours notice provided) within 7 days of the original session (class availability permitting).
Individually booked sessions cancelled at least a week before the scheduled class are fully refundable; if any offer was applied to the purchase, then the refund given is minus any discount.

Block bookings that need to be cancelled are fully refundable a week before the start of that block.
Block bookings are non-refundable after the start of the block and any missed sessions are also non-refundable but can be rescheduled to any appropriate session within the block*, given enough notice and space in the desired class.

*If zoom classes booking, can only reschedule to another zoom class. If an In-Person classes booking, this can be rebooked for either another in-person session or an alternative session via zoom).