Cancellation Policy
Sport Massage / Pilates 1:1 Sessions:
– Sessions cancelled with 24-48 hours notice are non-refundable but can be rescheduled (for no charge) within 14 days of the original appointment (appointment availability permitting).
– Sessions cancelled with at least 48 hours notice are fully refundable; if any offer was applied to the purchase, then the refund given is minus any discount.
– Sessions cancelled with less than 24 hours notice are non-refundable
Pilates Group Classes:
– Individually booked sessions cancelled with less than one week’s notice are non-refundable but can be rescheduled to another class (if at least 48 hours notice provided) within 7 days of the original session (class availability permitting).
– Individually booked sessions cancelled at least a week before the scheduled class are fully refundable; if any offer was applied to the purchase, then the refund given is minus any discount.
– Block bookings that need to be cancelled are fully refundable before the start of that block.
– Block bookings are non-refundable after the start of the block and any missed sessions are also non-refundable but can be rescheduled to any appropriate session within the block*, given enough notice and space in the desired class.
*If a Google Meet classes booking, you can only reschedule to another Google Meet class. If an In-Person classes booking, this can be rebooked for either another in-person session or an alternative session via Google Meet).
Pilates 1:1/1:2/1:3 Sessions:
– Sessions cancelled with less than 48 hours notice are non-refundable but can be rescheduled (if at least 3 hours notice provided) within 7 days of the original session (availability permitting).
– Sessions cancelled at least a week before the scheduled session are fully refundable; if any offer was applied to the purchase, then the refund given is minus any discount.